Elecraft's priority is the safety and well-being of our employees, customers and the community in which we live and work. We wanted to reach out and make sure that all of you are staying safe as well as share a few of the steps we have taken to ensure we are able to protect our colleagues here at Elecraft while maintaining a high level of support for all of you.
Santa Cruz County Shelter in Place
Santa Cruz County has issued a three week "shelter in place" order from March 17 through April 7 to guard against the further spread of the Coronavirus. Residents have been ordered to “shelter in place” and refrain from all non-essential activities outside of their home. Telecommuting from home is encouraged. Employees can travel to work to retrieve equipment and documents needed to telecommute, and companies are allowed reduced staff on-site to support telecommuting along with protection of inventory, security and some other business functions.
What is happening at Elecraft
Sales and Customer Support are setting up to take calls to Elecraft from their home offices during our normal work hours. We will be trying our best to maintain a business-as-usual service, but, inevitably, you may hear kids laughing or dogs barking in the background during a call with us. We appreciate your patience and understanding as we navigate the current reality together with all of you.
We will continue to ship products that we have in stock. Items that we do not have in stock will be shipped later in April when we are able to resume full manufacturing.
All of our engineers are able to continue their work on projects off-site, including K4 development.
Manufacturing and production at Elecraft will continue when Santa Cruz County's "shelter in place" is lifted.
You may place orders online at elecraft.com or by calling Sales at 831-763-4211. We will continue to ship products that we have in stock. Items that we do not have in stock will be shipped later in April when we are able to resume full manufacturing. We will not process your payment until we are able to ship your order. If your order is not shipped within a week, we may have to contact you for payment information since our system does not store credit card numbers. You may also place a note on your order form to process your payment immediately, and you’ll receive a shipping tracking number as soon as we’re able to ship your order.
If you have any questions regarding your order or about any of our products, please feel free to call us at 831-763-4211 or email sales@... or support@... .
All of us at Elecraft hope you stay safe and healthy, and we thank you for being a part of our Elecraft Family.
Eric Swartz, WA6HHQ
Wayne Burdick, N6KR